Frequently Asked Questions
Everything you need to know about our Indigenous-rooted footwear and services.
How do I determine my correct size for Manitobah mukluks?
Most of our mukluks run true to size, but since natural materials like suede and sheepskin stretch over time, we recommend sizing down if you are a half-size. Check our detailed size guide for specific measurements.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.
Are your products waterproof?
While many of our styles are treated with a water-resistant coating, they are not fully waterproof unless specified as 'Waterproof' in the product description. We recommend applying a protective spray periodically.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days within North America, while express options are available at checkout for faster delivery.
How should I care for my suede and fur boots?
To maintain the quality of your footwear, avoid wearing them in deep slush or heavy mud. Clean suede with a soft brush and use a damp cloth for the soles. Always air dry away from direct heat sources.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination and local customs regulations.